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Privacy policy

Portable Skip Bins Pty Ltd, trading as Portable Skips Sydney · Effective November 2026

1Who we are

  1. This policy explains how Portable Skip Bins Pty Ltd, trading as Portable Skips Sydney ("we", "us"), handles your personal information. We are an independently owned Portable Skips franchise.
  2. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

2What we collect

  1. Your name, mobile number, email address and, for businesses, your company name, ABN and billing details.
  2. The site address, placement details and access notes you give us, such as gate codes, car park clearance and building manager contacts.
  3. Booking details, including dates, waste type, work order or purchase order numbers and strata plan numbers.
  4. Payment details. Card payments are processed by our payment provider. We don't keep your full card number on our systems, including for payments taken over the phone.
  5. Job photos of the skip where it is placed, its contents at pick-up, and the weighbridge docket.
  6. Messages and call notes when you contact us, and basic website usage data such as pages visited and device type.

3How we collect it

  1. Mostly directly from you, when you book online, call, email, text or send a work order.
  2. Sometimes from someone booking on your behalf, such as a strata manager, building manager or builder.

4Why we use it

  1. To quote, book, deliver, collect and invoice your skip hire or rubbish removal.
  2. To send booking confirmations, on-the-way texts, placement photos and any adjustment with its supporting photos and docket.
  3. To manage commercial accounts, take payments and recover amounts owed.
  4. To answer questions, handle complaints and improve our service.
  5. To send occasional offers or updates, only if you agree. You can opt out at any time.

5Job photos

  1. Our photos are of the skip and its contents. We avoid photographing people's faces and number plates.
  2. We keep job photos as a record of the service and to support any adjustment or dispute.

6Who we share it with

  1. Our payment provider, to process payments.
  2. Software providers that help us run bookings, texts, email and accounting.
  3. The Portable Skips franchisor, where needed to run the booking system and meet franchise and quality requirements.
  4. Licensed waste facilities and contractors, only as needed to deliver the job, such as a licensed asbestos removalist.
  5. Our professional advisers, insurers and debt collectors, and government bodies where the law requires it.
  6. We never sell your personal information.

7Overseas storage

  1. Some of our software and payment providers may store information on servers outside Australia. We choose reputable providers and take reasonable steps to make sure they protect your information.

8Keeping it safe

  1. We store information in secure, access-controlled systems and only keep it for as long as we need it for the purposes above or as the law requires. After that, we delete it or remove identifying details.

9Cookies and analytics

  1. Our website may use cookies and analytics tools to understand how it is used and to make it work better. You can turn cookies off in your browser, although some features may not work as well.

10Access and correction

  1. You can ask for a copy of the personal information we hold about you, or ask us to correct it. Email us and we'll respond within 30 days.

11Questions and complaints

  1. Contact us at sydney@portableskips.com.au or on 0400 589 144. We aim to resolve privacy complaints within 30 days.
  2. If you're not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au.

12Changes to this policy

  1. We may update this policy from time to time. The current version is always on our website.